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Blackburn Marine Return Policy 

 

If you want to return an item to Blackburn Marine, please follow these instructions within 30 days of purchase. The item(s) must be in the original un-damaged packaging. All returned products must be in good and sellable condition to ensure that you receive credit.

To return or exchange an item, please contact our Team using the contact us form or call Monday through Friday, from 8 AM to 5 PM CST at 281-334-5474. Provide us with your original invoice number, the item (or list of items) you wish to return, and the reason for the return. We will review to determine if the items are eligible for a return, and if so, provide you with a return authorization number and return instructions.

 

Special Exceptions to our Return Policy:



CUSTOM ITEMS

We will not accept returns of custom-made items (e.g., cut rope, cut hose, cut chain, custom panels or mixed paint) unless you are claiming a manufacturing defect or shipping error (i.e., we sent to you a product that did not conform to your order).



SPECIAL ORDER ITEMS

We sell many items that are marked as “Special Order” on our website. These are items that we don't stock but will special order for you. Because of the policies of some of our manufacturers, we may not be able to accept special order item returns or we may have to charge you a “restocking fee” to cover the return fees charged by our factories. If you would like to return a Special Order product, please call us at (281) 334-5474 before returning your item(s) so that we can discuss your options.



PRODUCTS WITH EXPIRATION DATES

We reserve the right to reject any return of a product with an expiration date less than one-year from the date we receive the returned item(s) from you. Additionally, we can not accept the return of any safety product (e.g., flares, other pyrotechnic products and CO2 cartridges) with an expiration date regardless of the length of time remaining.

 

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